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Current Trends In Casino Gaming Industry

Last week, the Division of Gaming Enforcement in New Jersey announced figures that provide more evidence that interest in gaming and casino entertainment continues to rise. According to the figures, casino revenue in October was up bymore than 13%from the year before.

One of the reasons for this was the advent of sports gambling in New Jersey, which took into effect in June after the Supreme Court ruled in May in favor of allowing states to legalize sports betting. However, online gaming, the opening of new casinos, interactive gaming systems on casino floors, and top entertainment draws have all helped to increase casino revenue in New Jersey and all of North America.

Casino Industry Trends The two cities known for their land-based casino industries – Las Vegas and Macau, may need to rethink the way casinos are designed and turn them into more socially welcoming spaces. This is due to the fact that their traditional consumer base has made way for a new generation constituting a different set of customers. Game development costs will grow. Developing a video game from scratch is a massive investment. This report provides an extensive analysis of the current and emerging market trends and dynamics in the casino and gaming market. In-depth analysis has been carried out by constructing market estimations for key market segments between 2017 and 2023.

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As casinos look to attract new guests and retain ones they already have, they will need to continue to be on the forefront of new technologies and have a clear understanding of what the public is looking for when it comes to gaming. Here are several casino trends we should see in 2019 and beyond.

More Slot Machines Will Have a Skill Element to Them: As casinos attempt to attract younger guests, the industry will continue to incorporate slot machines that have a skill element to them. Many, in fact, may mirror some of the gaming features found in video games that these younger guests grew up with.

Below are three gaming trends to watch with avid curiosity for the next year or two. Trend #1: Legalizing new forms of gambling A shared idea by gaming executives has been the notion that states looking to fill budget gaps will turn to things like sports betting and iGaming. The idea itself is nothing new.

Interactive Gaming Systems Will Change How Gamers Interact with Casinos: KGM CONNECT enables casinos to deliver the best online content to meet their guests’ expectations when it comes to gaming. Users can access fun and engaging online games on touch-enabled kiosks, wall panels, and tables in a stunning lounge setting.Interactive gaming systemsbring the popularity of online and social gaming to the casino floor and should be seen more in 2019.

New Table Games Will Be Introduced: Some games, like blackjack and poker, require some mastery to play correctly and increase a player’s odds of winning. While many love these games, others are just looking for a game that requires some skill but one that can be learned rather quickly. Casino operators understand this and will continue to bring new table games to the casino floor to see which ones their guests are drawn to.

In all, casinos operators will always try to give their guests what they want when it comes to gaming. This includes offering the highest level of customer service (in-person and online), top entertainment options, fine dining, and more. Additionally, as guests become more familiar with online and social games, they will be drawn to these types of games on the casino floor too. Interactive gaming systems and other technologies should help them reach their audience. Contact us today to learn more about our KGM CONNECT interactive gaming technology.

KGM is a manufacturer and supplier of products that have groundbreaking impact on the gaming industry. Innovation is at the core of everything we do, and it all begins with you. We are inspired by what you need to grow your business.

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Redeapp recently published a case study entitled “Rethinking Critical Operational Infrastructure in the Age of COVID-19” – focused on trends, challenges, and technology in the Casinos & Gaming industry. This post is an excerpt from the full document, focusing on current employment trends. Download the full case study here.

According to the American Gaming Association’s (AGA) Casino Industry Employee Survey, as of 2017, the gaming industry in the United States employed more than 750,000 people across 40 states in more than 1,000 casinos. On average, 75% of a casino’s total workforce is non-desk. This group includes gaming services workers, hospitality, housekeeping, maintenance, poor security, food and beverage, retail, and entertainment.

Below, we look at three notable trends that will impact how employers need to engage with and manage their hourly workforce over the coming decade, during and beyond the pandemic.

Trend 1 – Gaming is a growth industry.

The Bureau of Labor and Statistics reports an expected 10% increase in the need for gaming service workers from 2019 to 2029, whilst all other occupations are expected to grow by just 4% on average over the same time period.

Figure 1: Percent change in gaming services employment, 2019 – 2029

This trend is being driven by the increasing popularity of gambling establishments, and the anticipated construction of new casinos to generate additional tax income for states. One might reasonably assume, therefore, that there will be a 10% growth across all other hourly casino worker categories that employers will need to consider.

Insight: This trend will result in resourcing constraints within the industry and casinos will need to increasingly focus on attracting and retaining top talent. In order to do this000feffectively, employers need to take into account not just compensation packages, but also ongoing engagement and connectivity with employees through the critical middle (operational managers and supervisors) of the organization.

Trend 2 – Increasing reliance on smartphones.

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In their employee survey, the AGA notes that the gaming industry workforce is made up of 33% Gen Xers, and 36% Millennials. For these same groups, The Pew Research Center notes that 92% of all U.S. Gen Xers and 96% of all U.S. Millennials own smartphones.

Insight: When combining increasing access to smartphone technology by the majority (69%) of the workforce with the changing generational demographic that will feed the upward trend in employment for the industry, it logically follows that in a very short period of time, the vast majority of all hourly employees will increasingly rely on their smartphones for information. Employers will need to consider how best to leverage this technology platform.

Trend 3 – Employee satisfaction continues to be derived from qualitative as well as quantitative measures.

In addition to attractive compensation packages, hourly casino employees were asked about a number of qualitative measures that affect their level of satisfaction. These include being treated well by the company, having fun at work, the ability to utilize skills and training, and being able to maintain a good work/life balance.

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Figure 2: Survey results on qualitative measures of employee satisfaction. Source: American Gaming Association

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Insight: As the reliance on smartphone technology increases amongst an expanding hourly workforce, employers will need to consider how this technology can be leveraged in order to engage000feffectively with staff, without negatively impacting any of these key satisfaction criteria.

In conclusion, the gaming industry is rapidly growing and employees are increasingly relying on smartphones to manage not only their personal lives but their time on the job as well. Given that employee satisfaction is derived from qualitative and quantitative measures related to employee experience on the clock, the smartphone will become a critical channel to engage all employees.

Gaming Industry Report

To learn more about current employment trends in the Casinos & Gaming industry, view our full case study entitled “Rethinking Critical Operational Infrastructure in the Age of COVID-19”.